FAQs

Technical Questions 

How do I access the HBA Academy? 

The HBA Academy uses "Single Sign On", so once you are logged into your main HBA profile, you will be automatically logged into HBA Academy. Visit the login page linked here.   

I forgot my username and/or password. What should I do? 

You can click on “forgot your password” via your HBA profile sign in screen in order to reset your password.   

A video within my course is not loading; what should I do? 

Please clear your browser of cookies and cache. Once you have done so, please reload the video. If an error continues, please contact academy@hbanet.org.  

Will the HBA Academy learning platform work on my mobile device? 

Yes, the HBA Academy is configured to work with all mobile devices.  

I have to pause in the middle of a course. Will my course progress be saved so that I can continue where I left off as time allows? 

Yes, your course progress will be saved and you can continue the course as your schedule allows.   

Data & Privacy 

My colleague would like to access a course; can I share my username and password with this individual? 

No, login credentials cannot be shared with others and doing so is considered a violation of our user agreement. 

Is my information sold or provided to another third party? 

No, we do not sell your information for marketing purposes. 

Payments 

Is there a refund policy? 

There are no refunds for any live events or courses. We do understand that there may be extenuating circumstances for a refund, and if you would like to get more information, please contact academy@hbanet.org.   

How can I enter a promotion code for a course or event? 

Promotion codes can be added during checkout. If you experience issues with a promotion code showing up as invalid, contact academy@hbanet.org.  

Where can I locate a payment receipt for my expenses? 

Payment receipts can be located under the "My Invoices" section of your HBA member profile. 

Discussion Forum/Rooms 

How can I report a violation of the Code of Conduct in a discussion room? 

If you witness or experience behavior such as harassment, intimidation or abuse, report violations immediately to academy@hbanet.org.